ez-privacy-page - EZnetwork

Privacy Policy Notice

We at EZnetwork Limited are committed to protecting your personal data and respecting your privacy.

The policy: This privacy policy notice is for the business EZnetwork Limited including the website; www.EZnetwork.co.uk and served by EZnetwork Limited with the registered address 504 The Green House, The Custard Factory, Gibb Street, Birmingham B9 4DP and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information within the business or while browsing or using our website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website and / or contact us at info@eznetwork.co.uk and we will update your preferences.

Policy key definitions:

“I”, “our”, “us”, or “we” refer to the business, EZnetwork Limited.
“you”, “the user” refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner’s Office.
Cookies mean small files stored on a user’s computer or device.
User ID, a six letter reference that uniquely identifies the Business
User Name, a name that identifies a particular person of the system
Name means the business or clients business name
eMail address means a unique identifier for an email account
Xero means the business known as Xero.com
HSBC means the banking organisation HSBC Bank
GoCardless means the business known as Gocardless.com
PayPal means the business known as Paypal.com
DBS means Disclosure Baring Service
EnhDBS means Enhanced Disclosure Baring Service

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

We are registered with the ICO under the Data Protection Register, our registration number is: A8348109.

Lawful basis: Consent
The reason we use this basis: We care for you and your views on privacy and are lawfully bound by EU GDPR regulations.
We process your information in the following ways:

1. User ID, User name, email address, telephone number/s and business address, for direct communication in connection with normal business processes.
2. User ID, Name, email address and business address, for the billing of services and the purchase of products.
3. User ID, Name, email address, business address and banking information, for choice of payment method and the invoicing process.
4. User ID, Name, email address, business address and banking information, for provision to and incorporation at our approved 3^rd party banking, accounting or payment services Xero, HSBC, GoCardless and PayPal.
5. Name, email address, business address, telephone number/s for consented marketing preferences, surveys and correspondence.

Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties unless we need to share such information for billing, purchases or for lawful reasons and only that information that is needed for the task shall be given.

Lawful basis: Contract
The reason we use this basis: We use you information to complete supply of our services and provide on-going support in those services.
We process your information in the following ways:
1. User ID, User name, email address, telephone number/s and business address, for direct communication in connection with normal business processes.
2. User ID, Name, email address and business address, for billing of services and the purchase of products.
3. User ID, Name, email address, business address and banking information, for choice of payment method and invoicing process.
4. User ID, Name, email address, business address and banking information, for provision to and incorporation at our approved 3^rd party banking, accounting or payment services Xero, HSBC, GoCardless and paypal.
5. Name, email address, business address and IP address/s, for the provision and licensing of individual IP addresses and / or telephone service for registration with our chosen suppliers and to comply with their legal obligations to register such devices in order to operate or be used.

Data retention period: We shall continue to process your information until the contract between us ends or is terminated under any contract terms.
Sharing your information: We do not share your information with third parties unless we need to share such information for billing, purchases or for lawful reasons and only that information that is needed for the task shall be given.

Lawful basis: Legal obligation
The reason we use this basis: We retain information to complete any legal obligation to UK law, our suppliers and to yourselves in connection with our supplied services and conditional on our Terms and Conditions, which are freely available at: https://eznetwork.co.uk/home/ez-termsandconditions/
We process your information in the following ways:
1. User ID, User name, email address, telephone number/s and business address, for direct communication in connection with normal business processes.
2. User ID, Name, email address and business address, for billing of services and the purchase of products.
3. User ID, Name, email address, business address and banking information, for choice of payment method and invoicing process.
4. User ID, Name, email address, business address and banking information, for provision to and incorporation at our approved 3^rd party banking, accounting or payment services Xero, HSBC, GoCardless and paypal
5. User ID, Name, email address, business address, IP address/s and / or telephone number/s for the supply of internet and telephony related services to our suppliers and other legal purposes.

Data retention period: 3 years or for a period of legal obligation.
Sharing your information: We do not share your information with third parties unless we need to share such information for billing, purchases or for lawful reasons and only that information that is needed for the task shall be given.

Lawful basis: Vital interests
The reason we use this basis: We will only store such information that is vital to the supply of the services we provide and we will include any such reasonable processing that may needed to protect the vital interests of the data subject or that of another ‘natural’ person.
We process your information in the following ways:

1. User ID, User name, email address, telephone number/s and business address, for direct communication in connection with normal business processes.
2. User ID, User name, Name, email address and business address, for specifications, diagrams, results of a survey, supply or provision of services, or payments.

Lawful basis: Public task
The reason we use this basis: To perform a specific task in the public interest that is set out in law or alternatively if it is at all possible we will perform the specific task in a reasonably less intrusive way then this lawful basis will not apply.
We process your information in the following ways:

1. User ID, User name, email address, telephone number/s and business address, for direct communication in connection with normal business processes.
2. User name, email address, telephone number/s and business address, for communication to a 3^rd involved party in connection with completion of the specific task such as with a local authority.

Lawful basis: Legitimate interests
The reason we use this basis: We will not process personal data in ways you would not reasonably expect and to which will have a minimal privacy impact, except where there is an ongoing process in play involving a legal, contractual and / or billing issue.

1. User ID, User name, email address, telephone number/s and business address, for communication with a 3^rd interested party in connection with completion of the specific task such as interfacing with legal or accounting services .

Lawful basis: Special category data
We do not process such information.

Lawful basis: Criminal offence data
We do not process such information directly although a DBS, EnhDBS certificate may be required and such registration may be recorded.
The reason we use this basis: We may attend a client’s site which may contain or receive monies paid in currency form, may contain sensitive information or be a school / residence containing minors.

We process your information in the following ways:

User name, email address, telephone number/s and DBS / EnhDBS Certificate number or lack of, in connection with normal business processes.
User name, email address, telephone number/s and DBS / EnhDBS Certificate number or lack of, in communication to a 3^rdparty involved with the specific task such as with a school / residential / financial institution.

Our Services are not intended for and may not be used by minors. “Minors” are individuals under the age of 13 (of under a higher age if permitted by the laws of their residence). We do not knowingly collect Personal Information from Minors or allow them to register. If it comes to our attention that we have collected personal data from a Minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact our Information Department on info@eznetwork.co.uk with any details of any such breach either proven or suspected.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

We may use cookies in future on our website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We may in future use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we currently use are;

None, this system is not in use at present

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and also the way we use our website to help promote a transparent and honest user privacy methodology.

Sponsored links, affiliate tracking & commissions

Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partners; Google Adsense, eBay Partner Network, Amazon Affiliates, or are self-served through our own means. We only use trusted advertising partners who each have high standards of user privacy and security. However we do not control the actual adverts seen / displayed by our advertising partners. Our ad partners may collect data and use cookies for ad personalisation and measurement. Where ad preferences are requested as ‘non-personalised’ cookies may still be used for frequency capping, aggregated ad reporting and to combat fraud and abuse.

Clickable sponsored or affiliate links may be displayed as a website URL like this; https://www.zellig.com or as a titled text link like this: Business Space to rent.

Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.

We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.

If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal date” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists or by contacting Campaign Monitor on https://help.campaignmonitor.com/contact, by following these links, otherwise contact the EMS provider directly.

Most advertising companies will offer you a way to opt-out of targeted advertising. If you would like to find out more, please visit the following sites http://www.aboutads.info/choices/ or http://www.youronlinechoices.com

Resources & further information