Collaborative VoIP & Call Center
Collaborative (and Unified communication) services provide the ability to integrate call centers with the capability to integrate their incoming calls to alert the operator of the incoming callers identity bringing all the details to the screen, and so the operator has all the customers details on the screen when they answer the call.
This means the operator can assess the incoming callers details and react with improved efficiency and improve the business impression to the incoming caller, thereby increasing the callers confidence in the products or services that you are providing!
Unified VoIP Telephony
Thinking about a new Phone System? Let us introduce you to VoIP and features such as Unified Messaging – where all of your voicemails are forwarded to your email for the ability to retrieve and forward messages to and from anywhere to anyone.
Or Find Me, Follow Me, where your calls can ring at your office, then your cell phone, then your home office or hotel room while traveling – always maintaining the appearance that you are available to your clients anytime.
Achieve Maximum Accessibility with our Voice Over IP Phone Solutions
A favorite feature of our Voice Over IP Phone Solutions is the ability to record phone calls and conferences, giving the ability to email them to individuals that could not attend. There are Laptop, Smartphone and Tablet apps we can install which allow you to place and receive calls directly from your Internet-connected WiFi or Cellular device, anywhere in the world – imagine the ability to make or receive calls on your mobile device as if it was actually your office phone!