EZnetwork - EZnetwork

Some EZ Answers To Your Questions

It’s those simple questions that clients ask that really matter to us, and it makes the difference to us that you understand, and that you receive the best Internet, IT support, advice and service possible.

You are never number 50 in the our queue, or No. 49, 48, 47… please hold…”.

You are a person in a company that wants a hassle free day, with no IT problems, no downtime, no lost profit… there will always be a few problems through out the day, but with good planning and advice from the start, they should always be little ones and easy to re-solve!

Common Questions We're Asked

Below are some frequently asked questions, that might help you understand your questions about the Internet and IT solutions, but feel free to contact us about any questions or issues you have, don’t worry however odd and silly you might think your IT question is. We would prefer you to ask questions and find out what you really need, rather than get your IT package and solution and not be 100% happy with it.

So ask away.

WHICH BROADBAND DO WE USE?

We at EZ use a physical Dedicated Leased line, this provides the most reliable and secure method of connection possible.

WHATS THE DIFFERENCE WITH YOUR INTERNET AND OTHER COMPANIES ?

Many suppliers promise the earth to get you on board, we live up to our promises, we deliver our services to you with 100% commitment, and we reward customer loyalty with tangible discounts not just kind words or a card at Christmas.

WHY DONT YOU OFFER LINE OF SIGHT BROADBAND?

'Line of Sight' is basically that, if it's not clear enough to see through, you could have a problems achieving full performance, it is also less secure and can easily be tampered with.

WHICH CONNECTION SHOULD I BUY?

Ideally you should always assess what you need, ask yourself these three questions, what is the best speed for the money, how reliable will the connection be, is it easily tampered with. A physical Leased Line is always the winner.

WHATS THE FIBRE OPTIC WIRE THINGY?

Fiber Optic cabling is just another connection method, but instead of using a copper wire, it uses a continuous strange of glass, and as it allows light to pass through it (as glass does), it passes data much faster, at the speed of light, so to speak.

CAN I USE MY OWN PHONES WITH VOIP?

Yes and No, this is a double edged sword, in that yes any type of phone could be used, but Analogue (POTS) phones would need to have an adaptor fitted (converter), whilst if you have SIP phones you could directly attach and use them.

DO VoIP PHONES SLOW MY INTERNET?

Strangely, yes they should, the reason being is that you need your SIP Phones data to travel firstly, and your PC's Data afterwards, the reason being is that this method stops the voice on the phone being 'Choppy' or fragmented.

CAN I REDIRECT MY PHONE TO MY MOBILE?

When combined with unified communications or Web administered accounts, it may be possible to do this in one of two ways, re-direction of the call (out-going call is charged for), or via a widget on your mobile, so call is just like one from or to the phone at your office.

IS THERE A MAXIMUM BANDWIDTH USE PER MONTH?

No, all usage in terms of downloaded or uploaded is Un-monitored, so you can down or up load, as much as your line allows and not be charged any extra per month.

CAN I GET A FASTER LINE?

It's not really an issue of faster, it's really about having the minimum you need, all our lines have the ability to go faster than what you actually pay for, so yes if you want a faster link it is easily arranged.

DO YOU HAVE THE FIREWALL PROTECTION ON YOUR BROADBAND INTERNET?

The Internet Service Provider (ISP) will have a certain amount of Firewall (FW) protection built in, along with the FW on our routers, and combined with content filtering (for Virus's and virus traffic), we try and cover this issue.

CAN YOU 100% PROTECT MY PC FROM BUGS AND VIRUS PROBLEMS?

The basic answer is no, 100% is truly never achievable, due to users being able to download something directly on to the PC or plugging in a USB device, all you can reasonably do is filter out as much as possible, and implement adequate Virus protection on the end device or PC.

ONSITE SUPPORT... ARE YOU REALLY ONSITE ... OR HOURS AWAY ?

Yes, we have site engineers who are locally based within easy reach of the Birmingham area, so even if your have an immediate problem, we are minutes away, not like other suppliers based in London, Manchester, Cardiff or further.

WHAT HAPPENS IF MY BROADBAND STOPS DOES IT STOP THE PHONES?

If the issue with the Internet is due to a physical fault and the Broadband is not working, then yes it could affect the phones as they need this method to connect, but it could equally be an issue with the Internet itself, and so the phones may not be affected.

CAN I HAVE A ONE MONTH CONTRACT?

Generally we will always try and implement an initial 6 month contract, this shows your commitment to keeping the service, but as we will always try and be flexible, it is possible to have one for a special event you may have planned.

WILL IT COST ME TO CHANGE MY INTERNET PACKAGE?

Once the new circuit is in and working, we will not normally charge you for any changes you may need to make, although if you change your package i.e. a new device is needed, we would have to consider an additional charge for the device.

SETTING UP MY SYSTEM.. DO WE HELP?

We will upon installation of the new circuit, help with the networking issues of your devices, although only help can be offered, we cannot own any ongoing issues you may have, such is the case of setting up your own servers, DNS, DHCP etc.

CAN I USE MY OWN LANDLINE NUMBER?

Yes, by using the 'Porting In' of that number it is possible to transfer your existing telephone numbers into the system for you to use, additional forms need to be completed by you to authorize this action, for the new provider to take control.

DO I OWN MY NEW VOIP NUMBER?

It is a matter for the telephone companies to actually release the telephone number, but generally yes, but any issues relating to the release of a telephone number for business use, have to be directed to OFTEL for consideration.

IF I NEEDED TO CANCEL WHAT NOTICE?

One month’s notice period is required, after the initial sign up period has elapsed.

WILL I GET CHARGED IF I CANCEL EARLY?

The initial sign up period is 6 months, with a one month notice period, so if after 5 months you wish to cancel, you may do so in writing, although special circumstances requires special consideration, so we would have to consider your request before negating any charges.

DO I NEED A TV LICENCE?

Yes, strictly speaking all PC's and Laptops require a license, for they are capable of receiving TV broadcasts via the Internet, but as most of us have a TV license for the home, we are not obliged to purchase another, unless we don't have one at all in the first place.

WHAT UPGRADES ARE YOU PLANING?

The network will constantly be scrutinized for possible issues, as the network usage grows it is planned to have another leased line installed within 12 months, other upgrades may be included to cover our on-site servers and additional personnel.

DOES THE BLUE SCREEN OF DEATH ON MY PC COME IN ANY OTHER COLOUR?

Yes, BLACK, the 'Blue screen of death' is a general term for when the Microsoft Operating System freezes or hangs, but it can also appear to hang with a black screen, though generally if this happens it's because the whole machine is running so slowly or eventually crashes and either restarts, or has to be rebooted anyway.
But Microsoft in their ultimate wisdom have allowed the 'Black Screen' to persist and it could be doing an update of the Operating System in the background, so if you see the black screen, just leave it plugged in and switched on for around 8 hours or so and you will probably find it will clear and then reboot normally afterwards!

Welcome to EZ Network Services Digbeth and BIRMINGHAM'S CREATIVE QUARTER Internet and Telephony Provider

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