Yes, we have site engineers who are locally based within easy reach of the Birmingham area, so even if your have an immediate problem, we are minutes away, not like other suppliers based in London, Manchester, Cardiff or further.
If the issue with the Internet is due to a physical fault and the Broadband is not working, then yes it could affect the phones as they need this method to connect, but it could equally be an issue with the Internet itself, and so the phones may not be affected.
Generally we will always try and implement an initial 6 month contract, this shows your commitment to keeping the service, but as we will always try and be flexible, it is possible to have one for a special event you may have planned.
Once the new circuit is in and working, we will not normally charge you for any changes you may need to make, although if you change your package i.e. a new device is needed, we would have to consider an additional charge for the device.
We will upon installation of the new circuit, help with the networking issues of your devices, although only help can be offered, we cannot own any ongoing issues you may have, such is the case of setting up your own servers, DNS, DHCP etc.
Yes, by using the 'Porting In' of that number it is possible to transfer your existing telephone numbers into the system for you to use, additional forms need to be completed by you to authorize this action, for the new provider to take control.
It is a matter for the telephone companies to actually release the telephone number, but generally yes, but any issues relating to the release of a telephone number for business use, have to be directed to OFTEL for consideration.
One month’s notice period is required, after the initial sign up period has elapsed.
The initial sign up period is 6 months, with a one month notice period, so if after 5 months you wish to cancel, you may do so in writing, although special circumstances requires special consideration, so we would have to consider your request before negating any charges.
Yes, strictly speaking all PC's and Laptops require a license, for they are capable of receiving TV broadcasts via the Internet, but as most of us have a TV license for the home, we are not obliged to purchase another, unless we don't have one at all in the first place.
The network will constantly be scrutinized for possible issues, as the network usage grows it is planned to have another leased line installed within 12 months, other upgrades may be included to cover our on-site servers and additional personnel.
Yes, BLACK, the 'Blue screen of death' is a general term for when the Microsoft Operating System freezes or hangs, but it can also appear to hang with a black screen, though generally if this happens it's because the whole machine is running so slowly or eventually crashes and either restarts, or has to be rebooted anyway.
But Microsoft in their ultimate wisdom have allowed the 'Black Screen' to persist and it could be doing an update of the Operating System in the background, so if you see the black screen, just leave it plugged in and switched on for around 8 hours or so and you will probably find it will clear and then reboot normally afterwards!
